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GOV X - Return Procedures

MOST OF THE INFORMATION HERE IS ACTUAL INFORMATION FROM THE SHEET PROVIDED WITH GOV X ORDERS

 

RETURN INFORMATION

Most merchandise can be returned for a full refund within 30 days of the delivery date if it meets the terms provided on our website. Please DO NOT contact the manufacturer directly. All returns must be processed directly through our GovX office. Our team will provide you with a Return Authorization Number so that you can return the item within 30 days of receiving it. To request a Return follow these steps:

1. Log in to your account on GovX.com
2. Click on My Account in the upper right hand corner of the page and select the Orders tab
3. Click on the Return button for the order that contains the item you with to return
4. Fill out the form and submit

Some of GovX manufacturers/partners have different return policies, so they ask that the customers visit http://govx.com/manufacturer/all, and click on the brand associated with the product you wish to return to learn the specific details of their return policy.
 

NOTES ABOUT RETURNS

Please keep the following guidelines in mind: (1) All items will undergo quality checks and must be returned in new condition. ALL product packaging material-including boxes, manuals, warranty cards, instructions, tags, and any other material in the original shipment-must be return with your item(s). (2) Our return policy is subject to each manufacturer/partner's individual return policy (Please see above) which may vary from the GovX policy, in which case this policy supersedes our own. (3) We do not cover postage expense on return items unless under special circumstances, which we'd be happy to learn about during a phone call to our Customer Support Team.
 

EXCHANGES

We do not process exchanges. If you wish to return an item so that you can receive an alternative one, please follow the above instructions, receive a refund, and place a new order on GovX.com.

If you have any other questions, feel free to contact us at 888-468-5511 or email sales@govx.com

 

HERE IS THE INFORMATION YOU WILL RECEIVE FROM GOV X AFTER CONTACTING THEM TO RETURN A PRODUCT

Return Instructions:

Order number: (Order Number)
Store name: Grunt Style
Product name: (Name of the Product being returned)

Your RA number is: 
Write your RA# on the outside of the box.
Send item to: 

Grunt Style LLC Returns
400 E. Fullerton Avenue 
Carol Stream, Illinois 60187

Please use a traceable shipping method to track your package- we do not take responsibility for lost packages. Also, please keep in mind that your order must be in new, unused condition.

Once your package has been received and approved, we will process your refund. If you have any questions or concerns please let me know.

Very Respectfully,
GovX

Additional Instructions: 
*Write your RA# on the OUTSIDE of the box. *PLEASE INCLUDE THE PACKAGING SLIP WITH YOUR RETURN *This RA number is good for 30 days